Frequently Asked Questions
Everything you need to know about your new favorite footwear.
Are TWOOBS shoes vegan and animal-friendly?
Absolutely! We are 100% PETA-approved vegan. We use zero animal products in our footwear, focusing instead on high-quality synthetic and recycled materials.
How do I find my perfect fit?
Most of our styles run true to size, but if you are between sizes, we generally recommend sizing up for the most comfortable fit. Check our detailed size guide on each product page for specific measurements.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. We want you to love your TWOOBS, so if the fit isn't right, we'll help you swap them out.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How should I clean my TWOOBS?
Our shoes are surprisingly easy to maintain! For most styles, a gentle hand wash with cold water and mild soap will do the trick. Always air dry them in the shade.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by country and will be calculated at checkout.